You can contact our Complaint Officer, Michael Roche on: 0428 826 637. We will handle your request following the steps in our NDIS Provider Complaints Management and Resolution System (Policy Document). You can get a copy by clicking here

To protect your privacy, we do not recommend using social media like Facebook, Twitter or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint.

by talking with us face-to-face;
by calling us on the phone;
through your preferred Augmentative or Alternative Communication device or method;
by email; or
by text message.

If youâd prefer to make you complaint in a different way, you can make your complaint:

You can also ask us to send you a copy by letting the Complaints Officer know.

To make an anonymous complaint you can leave your personal details out from this form ,

Or ,

alternatively direct your complaint to the NDIS Commission

by emailing the complaint to:

https://www.ndiscommission.gov.au/about/complaints

https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form

A complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.

NDIS provider complaint and feedback form